Delivery Charges
Please see the Pricing Policy section below on this page.

Order Processing and Despatch times
At John O'Groat Pottery and Gallery we make every effort to dispatch your order as soon as possible. This is usually the same or next day but please allow 3 workings. If items are out of stock and not shown as such on the website we will contact by email to notify you. All orders are sent by first class post. For overseas orders please allow 30 days. Once posted delivery times are those of the relevant national and international postal services and out of our control.

Returns Policy
At John O'Groat Pottery and Gallery we want our customers to have an enjoyable shopping experience. For this reason, we try and make the process of returning goods simple.

Cancelling an order
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days of receiving our order confirmation email. If we have not yet dispatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by sending an email using the email address:

sales@puffinshop.com

 Alternatively, you can call us using the telephone number below on the same page.

Returning an item
When cancelling your order, if you have already received the goods you will need to return the item(s) as soon as possible. We will issue a refund for the item(s) within 30 days.

If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your postal costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.

To return an item, send the goods to this address shown below...

Puffin Shop.
John O'Groat Pottery and Gallery.
3 The Craft Centre,
John O'Groats,
Wick,
Caithness KW1 4YR

Telephone: 01955 611284

...quoting your order number and reason for cancellation e.g. defective items. For your protection, we recommend that you use a recorded-delivery service.

Guarantees and Warranties
Whilst John O'Groat Pottery and Gallery makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers or artists.

Privacy Policy
We at John O'Groat Pottery and Gallery take your privacy very seriously. We will only contact you in connection with orders you place in person or via the online store unless you specifically request otherwise.  We do not and will not pass your details onto any third parties for marketing purposes.

Pricing
All prices on the websites are in pounds sterling but do not include any carriage charges. The total for your selected item and carriage charge is shown and included in the 'BUY NOW' total and the link to your chosen delivery destination. These are included on the secure shopping cart page totals. John O'Groats Pottery and Gallery is not VAT registered.
We accept all major debit and credit cards including Amex

Prices are subject to stock availability
In the unlikely event that an incorrect price is shown on our website John O'Groat Pottery and Gallery reserve the right to abstain from fulfilling the order at that price, You will of course be notified by Phone or Email at which point you will be informed of the correct price and given the choice to proceed with the order or cancel the order.

Jurisdiction
This Agreement will be governed by and construed in accordance with the law of Scotland and both you and John O'Groat Pottery and Gallery agree to submit to the exclusive jurisdiction of the courts of Scotland.